Legal

Privacy Policy

Last updated: October 4, 2026

Introduction

Manna Resort (“Manna,” “we,” “us,” or “our”), located in Dipaculao, Aurora, Philippines, is committed to protecting the privacy and security of the personal information entrusted to us by our guests, website visitors, and business partners.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights available to you under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By visiting our website, making a reservation, or staying with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Identity and Contact Information: full name, mobile number, email address, mailing address, and government-issued identification presented at check-in, as required under Philippine registration regulations.

Reservation and Stay Details: check-in and check-out dates, accommodation preferences, number of guests, special requests, and event details for group or corporate bookings.

Payment Information: billing details and payment method information processed through our booking platform or payment processor. Manna Resort does not store full credit or debit card numbers on its own servers.

Business Information: for rate or group inquiries: company or organization name, contact person, and business requirements submitted through our website forms.

Communications: messages, inquiries, and correspondence sent to us through our Rate Request form, email, or phone.

Automatically Collected Information: IP address, browser type, device information, pages visited, and approximate location, collected through cookies and similar technologies when you use our website.

Images and Recordings: photographs or CCTV footage captured within resort premises for guest and property security purposes.

How We Use Your Information

We use personal information to:

process and confirm reservations, rate requests, and other booking inquiries;

verify guest identity and comply with Philippine registration and tourism reporting requirements;

process payments and help prevent fraud;

communicate with you regarding your stay, inquiries, or requested proposals;

improve our website, services, and guest experience;

maintain the safety and security of our guests, staff, and property;

send you promotional offers or updates, where you have provided consent; and

comply with applicable laws, regulations, and lawful requests from government authorities.

Legal Basis for Processing

Manna Resort processes personal information based on one or more of the following legal bases recognized under the Data Privacy Act of 2012: your consent; the necessity of processing to fulfill a reservation or contract with you; compliance with a legal obligation, such as guest registration requirements; and our legitimate business interests, such as maintaining property security and improving our services, provided these interests do not override your fundamental rights.

How We Share Your Information

We do not sell your personal information. We may share personal information with:

Service Providers: our booking and property management platform, payment processors, email service providers, and IT service providers, solely to the extent necessary to perform services on our behalf.

Government and Regulatory Authorities: as required by Philippine law, including registration requirements, tourism reporting obligations, and lawful requests from law enforcement or regulatory bodies such as the National Privacy Commission.

Professional Advisors: such as legal or accounting professionals, where necessary.

Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

All third parties who process personal information on our behalf are required to implement appropriate safeguards consistent with the Data Privacy Act of 2012.

Data Storage and Security

We implement reasonable organizational, physical, and technical security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include restricted access to guest records, secure storage of physical registration forms, and the use of reputable third-party platforms for online bookings and payments.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including any period required to comply with legal, accounting, or reporting obligations under Philippine law. Guest registration records are generally retained for the period required by applicable regulations, after which they are securely disposed of or anonymized.

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to improve site functionality, remember your preferences, and understand how visitors use our website. You may adjust your browser settings to refuse cookies; however, doing so may affect certain features of our website, such as the booking widget.

Your Rights Under the Data Privacy Act of 2012

As a data subject under Republic Act No. 10173, you have the right to:

be informed that your personal information will be, is being, or has been processed;

access your personal information held by us;

request correction of inaccurate or outdated personal information;

object to the processing of your personal information, subject to certain exceptions;

request the erasure or blocking of your personal information under certain circumstances;

data portability, where technically feasible; and

be indemnified for damages sustained due to inaccurate, incomplete, or unlawfully obtained personal information, and to file a complaint with the National Privacy Commission (NPC).

To exercise any of these rights, please contact us using the details in Section 13 below.

Children’s Privacy

Our website and services are not directed at children under 18 years of age, and we do not knowingly collect personal information from minors without the consent of a parent or guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address the matter.

Third-Party Links

Our website may contain links to third-party websites, such as our booking platform or social media pages. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Manna Resort
Brgy. Lipit, Dipaculao, Aurora, Philippines 3203
Email: sales@projectmanna.ph
Phone: 0927 549 6482 · 0919 071 2813 · 0998 576 0305 · 0947 894 2658
You may also reach us through our contact form.

You may also file a complaint with the National Privacy Commission (NPC) through www.privacy.gov.ph if you believe your data privacy rights have been violated.

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